Getting a Red light or bad scan?
Below are some of the most common issues that would cause a Red or bad scan the gates:
A red light is a straight up ban of a none compliant truck.
A “bad” scan occurs where there is a registration issue. Those include:
  • Missing truck information/ not registered
  • Tag is registered to truck with no active trucking company
  • Dead battery
  • Missing NWSA port selected
  • A new plate number (data doesn’t transfer into our DTR) which usually means a new registration for the VIN and needs to go through eModal to update
  • An inactive tag, also shows with no registered company since it is currently not being used